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FAQ

How long does shipping take?

Orders are processed within 1–2 business days. Delivery times vary depending on your location:France & European Union: 5–14 business daysUnited States, Canada, Australia & New Zealand: 7–21 business daysAsia & South America: 12–30 business daysOnce your order has shipped, you'll receive a tracking number by email.

Do you ship internationally?

Yes! Fulkia ships worldwide, including Europe, North America, Australia, Asia, the Middle East, and South America. Shipping options and estimated delivery times are displayed during checkout.

Can I return my order?

Yes. You may request a return within 7 days of receiving your order, provided the item is unused, in its original condition, and returned with its original packaging and proof of purchase.Customers in the European Union may also benefit from additional statutory consumer rights, including a 14-day withdrawal period where applicable.

How can I track my order?

After your order is shipped, you will receive a confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to become available on the carrier's website.

What payment methods do you accept?

We accept the payment methods available at checkout, including major credit and debit cards as well as other secure payment options supported by our payment provider. All transactions are processed through a secure and encrypted checkout.

How can I contact Fulkia?

If you have any questions about your order or need assistance, we're happy to help.Email: contact@fulkia.comPhone: +33 6 72 67 36 82Address:Fulkia3 IMPASSE ERIC SATIEPRINGY, 77310France